Effective Date: November 10, 2026
This Privacy Policy explains how personal information is collected, used, shared, and protected when you visit skullcandyheadphone.com, create an account, place an order, contact support, or otherwise interact with the storefront. In this policy, “we,” “us,” and “our” refer to the operator of this website.
By using the site, you acknowledge the practices described in this policy. If you do not agree with this policy, please do not use the site or submit personal information through it.
1. Scope and Data Controller
The website operator is responsible for the personal information processed through this storefront. Because the legal entity and principal business address may depend on the operator’s registration, privacy questions and rights requests should be submitted through the Contact page so they can be directed to the appropriate representative.
This policy applies to information collected through this website. It does not apply to third-party websites, payment services, delivery services, social networks, or other services that have their own privacy policies.
2. Information We Collect
Information you provide
- Contact details, such as your name, email address, phone number, and communication preferences;
- Account information, including your email address, display name, and account preferences;
- Billing and shipping information, including recipient name, postal address, and delivery contact details;
- Order information, including products selected, quantities, order notes, purchase history, and refund or return information;
- Communications, including messages sent through the contact page, product support requests, reviews, and complaint details;
- Information you voluntarily provide in reviews, photographs, feedback, or other user content; and
- Any other information you choose to submit through the site.
Order and transaction information
When you place or attempt to place an order, we may collect the products purchased, prices, totals, order status, delivery information, payment status, refund records, and related customer service notes. Payment card numbers and complete financial account numbers are intended to be processed by third-party payment providers and are not intentionally stored in full on this website.
Automatically collected information
When you visit the site, our hosting environment, WordPress, WooCommerce, and security services may automatically receive technical information such as:
- IP address and approximate location derived from it;
- Browser type, device type, operating system, language, and screen size;
- Pages viewed, referring pages, timestamps, and interactions with the site;
- Cart and checkout events;
- UTM campaign parameters, referral source, and other order-attribution information; and
- Log and security data used to detect errors, abuse, fraud, or unauthorized access.
Information from service providers
We may receive information from payment processors, fraud-prevention services, delivery carriers, hosting providers, email providers, or other service providers, such as payment confirmation, fraud screening results, delivery status, or account communication status.
3. Cookies, Local Storage, and Similar Technologies
The site uses cookies and browser storage to operate essential functionality. Current uses may include:
- Account and security cookies that keep you signed in and protect forms and account actions;
- Cart and checkout cookies that remember cart contents, checkout progress, and session information;
- Preference cookies that remember certain settings and choices;
- Order-attribution data that records the source of a visit, such as a referral URL or UTM parameters, and associates it with an order;
- Security and performance technologies used to protect the site, prevent abuse, and diagnose technical issues.
Essential cookies are necessary for account, cart, checkout, and security features. Blocking them may prevent those features from working. The current storefront does not intentionally deploy advertising pixels or sell personal information through cross-context behavioral advertising. If non-essential analytics or marketing tools are introduced, this policy and, where required, consent controls will be updated.
You can control or delete cookies through your browser settings. Clearing cookies may sign you out or empty your cart. Browser “Do Not Track” signals are handled differently by different browsers; because the current site does not intentionally use cross-site advertising trackers, it may not respond to every such signal in a uniform way.
4. How We Use Personal Information
We may use personal information to:
- Process, verify, fulfill, deliver, and document orders;
- Manage accounts, authentication, addresses, and customer preferences;
- Process payments, refunds, chargebacks, and fraud checks;
- Provide customer support, respond to questions, and resolve disputes;
- Provide shipping updates, order confirmations, and transactional communications;
- Maintain, secure, troubleshoot, and improve the website and storefront;
- Understand product interest, promotion performance, and customer experience;
- Prevent fraud, abuse, unauthorized access, and misuse of the site;
- Comply with tax, accounting, consumer protection, and other legal obligations;
- Enforce our Terms of Use and protect legal rights; and
- Send marketing communications where permitted and where you have not opted out.
5. Legal Bases for Processing
Where data protection laws require a legal basis, we may rely on one or more of the following:
- Contract: processing necessary to create an account, fulfill an order, provide delivery, or respond to a purchase-related request;
- Legitimate interests: operating and improving the store, securing the site, preventing fraud, understanding customer needs, and protecting legal rights, where those interests are not overridden by your rights;
- Consent: where we ask for permission, such as for certain marketing communications or optional technologies;
- Legal obligation: processing necessary for tax, accounting, consumer protection, or lawful requests from authorities; and
- Vital interests or another lawful basis where applicable and legally recognized.
Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect processing that occurred before withdrawal or processing based on another lawful basis.
6. How We Share Information
We may share personal information with service providers and other parties as reasonably necessary for the purposes described in this policy, including:
- Payment and fraud-prevention providers that process payments, verify transactions, prevent fraud, and handle refunds or chargebacks;
- Hosting, infrastructure, security, and IT providers that operate the website or protect its systems;
- Delivery and fulfillment providers that ship orders or provide tracking and delivery support;
- Email, support, and communication providers that deliver transactional messages or help manage customer requests;
- Professional advisers such as accountants, auditors, and legal advisers;
- Government authorities, courts, and other parties where required by law or reasonably necessary to protect rights, safety, security, or property;
- A successor or transaction counterparty in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, subject to applicable safeguards; and
- Other parties with your direction or consent.
Service providers are expected to process information for the purposes for which it was provided and to apply appropriate confidentiality and security safeguards. We do not sell personal information for monetary consideration or intentionally share it for cross-context behavioral advertising through the current storefront.
7. International Processing
The site and its service providers may process information in countries other than the country where you live. Those countries may have different data protection laws. Where required, we will use appropriate safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms. Contact us through the Contact page if you would like more information about transfer safeguards.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to maintain accounts, complete orders, provide warranty or return support, resolve disputes, prevent fraud, maintain security, and satisfy legal, tax, accounting, or reporting obligations.
Retention periods vary based on the type of information, the nature of the relationship, the applicable limitation periods, and legal requirements. When information is no longer needed, it may be deleted, anonymized, de-identified, or securely archived where continued retention is required by law.
9. Security
We use reasonable technical and organizational safeguards intended to protect personal information, including HTTPS, access controls, account passwords stored through one-way hashing, restricted administrative access, and security monitoring. However, no internet transmission or storage system can be guaranteed to be completely secure.
You are responsible for protecting your password and account credentials. If you believe your account or personal information has been compromised, contact us promptly through the Contact page.
10. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have some or all of the following rights:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of certain information;
- Request restriction of certain processing;
- Object to certain processing based on legitimate interests;
- Request portability of certain information;
- Withdraw consent where processing is based on consent;
- Opt out of marketing communications;
- Appeal or complain about a privacy decision or practice; and
- Submit a request through an authorized agent where permitted by law.
Requests can be submitted through the Contact page. We may need to verify your identity and may ask for information necessary to locate your account or records. We will respond within the period required by applicable law.
Some information may be exempt from access or deletion requests, including information needed for legal compliance, fraud prevention, security, tax, accounting, warranty, or dispute-resolution purposes. We will explain any lawful limitation in our response.
11. European Economic Area and United Kingdom Rights
If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar rights, you may have the right to access, correct, delete, restrict, or object to certain processing, and to receive a portable copy of certain information. You may also have the right to lodge a complaint with your local data protection authority.
We process information only as permitted by an applicable legal basis and do not intend to make decisions producing legal or similarly significant effects solely through automated processing. Fraud-prevention or security tools may create risk indicators, but final order decisions can be reviewed through customer support.
12. California and Other U.S. State Privacy Rights
Depending on where you live and whether the relevant law applies, U.S. state privacy laws may provide rights to know, access, delete, correct, or obtain a copy of personal information, and to opt out of certain categories of sale, sharing, targeted advertising, or profiling.
The current storefront does not sell personal information for monetary consideration or intentionally use personal information for cross-context behavioral advertising. We will not discriminate against you for exercising a privacy right, although certain features may require information to function.
To submit a request, use the Contact page and describe the request in the message. Authorized-agent requests may require proof of authority and verification of the consumer’s identity.
13. Marketing Communications
We may send transactional messages, such as order confirmations, shipping updates, account notices, and responses to support requests. Where permitted, we may also send marketing messages about products, promotions, or updates. You can opt out of marketing emails using the unsubscribe link in the message or by contacting us.
Opting out of marketing does not prevent transactional or legally required communications relating to an order, account, warranty, return, or security matter.
14. Children’s Privacy
The storefront is intended for users who have reached the age of majority in their jurisdiction or who use the site with appropriate parent or guardian involvement. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has submitted personal information, contact us through the Contact page so we can review and take appropriate action.
15. Reviews, Photos, and User Content
Content you submit for a review or public feature may be displayed publicly. Do not include sensitive personal information, confidential information, or information about another person without permission. Public content may be available to search engines and other visitors.
We may remove content that violates the Terms of Use, privacy rights, intellectual property rights, or applicable law.
16. AI-Assisted Tools
The site may use AI-assisted tools for content preparation, support, security, or store administration. If such tools process personal information, they should be used only with appropriate service-provider safeguards and for lawful purposes. Please avoid submitting sensitive personal, financial, medical, or confidential information in free-text fields, reviews, or support messages.
17. Third-Party Links and Services
The site may link to third-party sites or use third-party services for payments, delivery, analytics, security, or other functions. We do not control the privacy practices of those third parties. Review their privacy policies before providing information directly to them.
18. Changes to This Privacy Policy
We may update this policy to reflect changes in the site, services, technology, legal requirements, or data practices. The revised policy will be posted on this page with a new effective date. Where required, we will provide additional notice or obtain consent before applying a material change.
19. Contact
Questions, privacy requests, or concerns can be submitted through the Contact page. Please include enough information for us to understand and respond to your request, but do not include sensitive financial, medical, or account credentials in a support message.
This Privacy Policy should be read together with our Terms of Use, Shipping & Returns, and Warranty policies.